You may reach our Parts department Monday thru Friday 8:30am to 5:30pm and Saturday 9:00am till 5:00pm at 206-542-1183 or 1-800-303-1183 or by Fax at 206-546-5534. You may also e-mail us at mashhouse@netzero.net. Our Service department is available Monday thru Friday 8:00am to 5:00pm and winter hours they are open from 8:00am to 4:30pm Monday thru Friday. To make appointments with our service department you can reach them at 206-542-1181 or 1-888-398-3756. You may also visit both of us at the location of 16610 Aurora Avenue N. Seattle WA 98133. Please don't hesitate to contact us about questions or problems, that's why we're here!